FAQs

1. Why do I have to order a fiscal device through the ZIMRA portal now instead
of going directly to a supplier?

To improve transparency, accountability and the overall taxpayer experience, ZIMRA
has integrated the TaRMS and FDMS systems. All orders are now managed through
a central portal to ensure that taxpayers have a clear view of the process and can
easily select from ZIMRA-approved suppliers.

2. How do I access the FDMS portal to place my order?

After logging into your TaRMS Self-Service Portal
at mytaxselfservice.zimra.co.zw, you will find a convenient, automatic link to the
FDMS Self-Service Portal. This integration allows you to access both systems with a single login.

3. How and when should I pay?

You can pay via bank transfer, swipe, or cash at our offices. We recommend making
payment before your scheduled installation date, as your device cannot be activated
until payment is confirmed. For banking details or assistance, contact us at
billing@axissol.com

4. Which suppliers are approved by ZIMRA?

You can find a complete list of Approved Suppliers on the ZIMRA website and within
the FDMS portal dropdown when placing your order. The list includes reputable
companies such as Axis Solutions (Pvt) Ltd, among others.

5. Why should I choose Axis Solutions as my supplier?

Axis Solutions has been a leading, ZIMRA-approved fiscal device supplier in
Zimbabwe for many years. Here is why they are the smart choice:
• Trusted & Proven: Axis Solutions has a long history of providing reliable
fiscalisation solutions and is a name you can trust.
• End-to-End Support: As an experienced supplier, Axis Solutions manages
the entire process, from order fulfilment on the portal to physical delivery,
professional installation, and ongoing after-sales support.
• Nationwide Coverage: With contact points in multiple cities (Harare,
Bulawayo, Mutare, Masvingo), Axis can serve your business wherever you
are.

6. Can I still get support from Axis Solutions if I order through the portal?

Absolutely. Axis Solutions remains your primary point of contact for all technical
support, installation and maintenance related to their devices. We are committed to
providing the same high level of service, now integrated with the new portal process.
You can reach our support team via support@axissol.com.

7. What happens if my device credentials expire?

FDMS issues time-sensitive credentials that must be activated within 24 hours. A
reliable supplier like Axis Solutions will coordinate with you to ensure the device is
installed and activated promptly upon receipt of the credentials, minimizing the risk of
expiry.
8. What should I do if I experience a device error?

You must report any incident or device error within 8 hours. Raise an incident on
the Incidents menu on the Self-Service Portal or contact us via phone, email or
Alexis our chatbot. Our team is ready to resolve issues quickly and keep you
compliant.

1. Why do I need to open my fiscal day?

Opening your fiscal day prepares RevMax for the day's transactions. You should do this at the start of each business day before issuing any fiscal invoices.

1. What happens if I forget to open my fiscal day?

If your fiscal day has not been opened, RevMax will prompt you to open it before a fiscalised invoice can be processed. We however recommend checking that your fiscal day is open before you begin trading each day.

1. Does RevMax require an internet connection?

Yes. RevMax requires a stable internet connection to communicate with FDMS and transmit fiscal data successfully. An unstable connection may delay or prevent invoice transmission.

1. How can I check if my fiscal day is open?

Look at the bottom-left corner of your RevMax application. You should see a status indicator showing either:

• Fiscal Day Opened – You are ready to process transactions.
• Fiscal Day Closed – You need to open your fiscal day before fiscalising.

1. My fiscal day status is not showing. What should I do?

If your fiscal day status is not displayed, first ensure that you have a stable internet connection and confirm that the RevMax dongle is properly connected and being detected by your computer. If both have been checked and the fiscal day status still does not appear or if it has never been displayed you may be using an outdated RevMax driver. Please contact support@axissol.com for assistance with troubleshooting the issue or installing the latest RevMax driver

1. Why should I scan the QR code on every invoice?

Scanning the QR code confirms that:

• The invoice is valid.
• It has been successfully transmitted to FDMS.

This simple check helps you identify any transmission issues immediately.

1. Why is it important to close my fiscal day?

Closing your fiscal day at the end of business is a compliance requirement. It finalises your daily transactions and helps prevent fiscalisation issues when you start the next business day.

Visit our website to view the Authorized Agent Page.

All official contact details are available on our website at www.axissol.com. This includes approved email addresses and phone numbers.

All official emails come from @axissol.com or specific corporate domains listed on our website.

All payments must be made to the company bank account listed on the official quotation or invoice. Do not pay any individual directly.

Contact our finance team at billing@axissol.com immediately.

Thank you for inquiring, our RevMax Multi currency device is going for $595 USD

Please read carefully the below and the attached important requirements for RevMax to work in your environment:

1. RevMax is compatible with Windows 10 (Professional and Enterprise recommended) and Windows 11 .
2. Windows 10 Home blocks the RevMax service therefore not recommended.
3. Microsoft office 2010 and above with a genuine license (for excel users) is recommended.
4. Pre-printed printing environments would need integration by the service provider of the ERP or POS.
5. Interface development has a separate cost of USD $300 and interface development requirements will be shared by our developers.
6. Each till point should have its own separate RevMax device.
7. Our Revmax device comes with Annual license fees of USD 185.00 per device.
8. All re-installations (re-installation on a new machine, on a re-formatted operating system, machine crushed, template retraining after changing accounting system or changing template format, new user training) are billable, this not covered in the annual maintenance fee.

Kindly note that the device will take 3 to 4 working days to interface with Zimra

Please ensure you scan the QR code on all invoices/receipts before issuing them to customers. After scanning, scroll down to the bottom, and it will show you the error message. This helps detect and prevent validation errors.

This usually indicates that the invoice number narration has been changed. Please use the correct and original invoice numbering format. You can check with a previously fiscalised invoice.

This may be due to poor internet connectivity. Please ensure you are using a stable and strong internet connection. Also, check if the invoice to be credited appears under the folder: C:\Revmax\Documents.

This error occurs when the invoice amount does not match the total of all line item amounts plus the total VAT. Ensure all values are correctly calculated and aligned.

This indicates permission issues. Please ensure that the RevMax folder has admin access rights. C:\ProgramData\Revmax and C:\Revmax.